Mental Health Frequently Asked Questions

We are experiencing a crisis or emergency. What should we do?

If at any time someone is in danger of hurting themselves or someone else, please call 911 immediately or go to the nearest emergency room.

Located at 130 N Richard Pryor Place in downtown Peoria, the Community Crisis Center is open 24 hours a day for anyone struggling with mental health or substance abuse problems. The Community Crisis Center offers a safe and relaxed environment to assist individuals and families.

The staff at the Community Crisis Center are trained to assist in crisis stabilization and will also help individuals to access additional resources or supportive services.

Other services that are available at the Crisis Center include a Medical Detox and Emergency Response Services (ERS).

How To Reach Us

If individual is at risk:

Contact 911 for an initial response. Our Emergency Response Service will be contacted when the situation is secure.

For crisis services where individual safety is not a concern:

Contact the Emergency Response Service at (309) 671-8084

You will be asked for some brief information to assist our response.

Medical Detox:

For individuals who may be at risk of withdrawal from alcohol and other drugs, please call: (309) 689-3080

Non-crisis services can be accessed by calling: (309) 671-8040

Please note when calling this number: Callers may hear an announcement providing options to remain on the line to speak with a staff member or to leave contact information for a return call.

While HSC offers scheduled assessments for Mental Health and Substance Abuse difficulties, an individual may also choose to notify staff that they would like to "walk-in" for an assessment Monday - Friday from 7:30 AM to 12:30 PM. Individuals choosing the "walk-in" assessment option should be aware that, depending on demand for services, they may have a considerable wait time.

Thank you for your cooperation.

Users who use TTY to communicate may use the Illinois Relay Service to contact us.

How do I access mental health services?

Individuals are assessed to determine the most appropriate placement for treatment. The final decision regarding the type of care is up to the individual. If the program that is the best fit for the individual is full, START NOW provides treatment on Mondays and Wednesdays for support as the individual waits to enter the more structured setting.

Does Insurance cover any of your services?

The Human Service Center accepts most major insurance plans, as well as Medicaid and Medicare. Check with your plan administrator or insurance carrier to see if your plan covers our agency's services.

What services does the Human Service Center provide?

What types of professionals do you have on your staff?

We employ over 250 professionals at our facilities including board-certified psychiatrists, licensed clinical therapists, nurses, case workers and residential specialists.

How can I be assured that my privacy will be protected?

The Human Service Center complies fully with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) as well as State of Illinois confidentiality laws.

Are there any disorders that the Human Service Center does not treat?

We do not treat developmental disabilities, autism or Asperger’s syndrome if they are the primary diagnosis.

Additional Resources

Helping a Suicidal Friend or Family Member [Brochure]