Consumer Care Standards

Rights, Responsibilities and Ethics

The individual has a right to be treated in such a manner as to foster a sense of dignity, autonomy, positive self-regard, and to be actively involved in the provision of his or her own care and services.

Assessment

The consumer has a right to expect that qualified, competent staff will make appropriate treatment decisions based upon continuous clinical data collection and analysis.

Care

The individual has a right to expect individualized, planned, and appropriate treatment interventions.

Education

The consumer has the right to expect to receive education designed to promote healthy behavior and to appropriately involve others in his or her care.

Continuum

The individual has a right to expect that his or her treatment needs will be addressed in a continuous and coordinated manner and/or appropriate referrals made to other providers.

Improving Organizational Performance

The individual has a right to expect that the organization’s staff will participate in a process designed to monitor, analyze and improve consumer outcomes as designed by HSC leadership.

If at any time you have a concern or are dissatisfied with your care, please contact the Program Manager over your service area. You may also contact the VP of Quality Improvement at (309) 671-8005. HSC is committed to resolving care and safety issues in a timely manner. However, if your concerns are not resolved, you are invited to contact the Joint Commission Office of Quality Monitoring at (800) 994-6610 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you believe your rights have been violated you have a right to contact any of the following advocacy organizations:

Guardianship and Advocacy
401 Main St. Suite 620
Peoria, IL 61602
Phone: (800) 671-3030
Fax: (309) 671-3060
Illinois Department of Mental Health
Inspector General’s Office
901 Southwind Road
Springfield, IL 62703
Phone: (800) 368-1463
Equip for Equality
PO Box 3735
Rock Island, IL 61204
Phone: (800) 758-6869
Illinois Mental Health Collaborative
Consumer & Family Care Line
Phone: (866) 359-7953
IL Dept of Alcohol & Substance Abuse
Consumer Hotline: (866) 213-0548