Consumer Care Standards
Rights, Responsibilities and Ethics
The individual has a right to be treated in such a manner as to foster a sense of dignity, autonomy, positive self-regard, and to be actively involved in the provision of his or her own care and services.
The consumer has a right to expect that qualified, competent staff will make appropriate treatment decisions based upon continuous clinical data collection and analysis.
The individual has a right to expect individualized, planned, and appropriate treatment interventions.
The consumer has the right to expect to receive education designed to promote healthy behavior and to appropriately involve others in his or her care.
The individual has a right to expect that his or her treatment needs will be addressed in a continuous and coordinated manner and/or appropriate referrals made to other providers.
Improving Organizational Performance
The individual has a right to expect that the organization’s staff will participate in a process designed to monitor, analyze and improve consumer outcomes as designed by HSC leadership.
If you believe your rights have been violated you have a right to contact any of the following advocacy organizations:
Guardianship and Advocacy401 Main St. Suite 620
Peoria, IL 61602
Phone: (800) 671-3030
Fax: (309) 671-3060
Illinois Department of Mental HealthInspector General’s Office
901 Southwind Road
Springfield, IL 62703
Phone: (800) 368-1463
Equip for EqualityPO Box 3735
Rock Island, IL 61204
Phone: (800) 758-6869
Illinois Mental Health CollaborativeConsumer & Family Care Line
Phone: (866) 359-7953