Crisis Center Frequently Asked Questions
We are experiencing a crisis or emergency. What should we do?
If at any time someone is in danger of hurting themselves or someone else, please call 911 immediately or go to the nearest emergency room.
Located at 130 N Richard Pryor Place in downtown Peoria, the Community Crisis Center is open 24 hours a day for anyone struggling with mental health or substance abuse problems. The Community Crisis Center offers a safe and relaxed environment to assist individuals and families.
The staff at the Community Crisis Center are trained to assist in crisis stabilization and will also help individuals to access additional resources or supportive services.
How To Reach Us
- If individual is at risk:
Contact 911 for an initial response. Our Emergency Response Service will be contacted when the situation is secure.
- For crisis services where individual safety is not a concern:
Contact the Emergency Response Service at (309) 671-8084
You will be asked for some brief information to assist our response.
- Medical Detox:
For individuals who may be at risk of withdrawal from alcohol and other drugs, please call: (309) 689-3080
- Non-crisis services can be accessed by calling: (309) 671-8040
Please note when calling this number: Callers may hear an announcement providing options to remain on the line to speak with a staff member or to leave contact information for a return call.
While HSC offers scheduled assessments for Mental Health and Substance Abuse difficulties, an individual may also choose to notify staff that they would like to "walk-in" for an assessment Monday - Friday from 7:30 AM to 12:30 PM. Individuals choosing the "walk-in" assessment option should be aware that, depending on demand for services, they may have a considerable wait time.
Thank you for your cooperation.
- Users who use TTY to communicate may use the Illinois Relay Service to contact us.
Helping a Suicidal Friend or Family Member [Brochure]