The Emergency Response Service (ERS) is a 24-hour-a-day, 7-days-a-week, police dispatched, mobile crisis unit serving Peoria County, Illinois. We provide around-the-clock crisis intervention, assessment and referral services to law enforcement agencies, hospitals, social services, and the general public. Our team of highly trained crisis interventionist are trained in:
- Crisis theory for effective interactions
- Basic legal rights related to behavioral health, housing, and family issues
- How to access community resources
- Supportive counseling techniques for interventions
Three significant sources of referrals for ERS are law enforcement agencies, the medical community, and social service agencies. We also receive calls from family members and friends of individuals in need. ERS has served the Peoria area since 1975.
What We Do
Emergency calls are received through our main switchboard 24-hours a day. Our trained receptionist answers requests for information and refers calls to an on-duty counselor. The receptionist also handles requests from walk-in individuals. Our team of crisis counselors responds to psychiatric emergencies, drug/alcohol emergencies, suicide interventions, family or relationship difficulties, non-criminal police contacts, and requests to meet basic living needs. ERS also provides pre-screening for individuals being considered for admission to state-operated hospitals.
How To Reach Us
- If individual is at risk:
Contact 911 for an initial response. Our Emergency Response Service will be contacted when the situation is secure.
- For crisis services where individual safety is not a concern:
Contact the Emergency Response Service at (309) 671-8084
You will be asked for some brief information to assist our response.
- Medical Detox:
For individuals who may be at risk of withdrawal from alcohol and other drugs, please call: (309) 689-3080
- Non-crisis services can be accessed by calling: (309) 671-8040
Please note when calling this number: Callers may hear an announcement providing options to remain on the line to speak with a staff member or to leave contact information for a return call.
While HSC offers scheduled assessments for Mental Health and Substance Abuse difficulties, an individual may also choose to notify staff that they would like to "walk-in" for an assessment Monday - Friday from 7:30 AM to 12:30 PM. Individuals choosing the "walk-in" assessment option should be aware that, depending on demand for services, they may have a considerable wait time.
Thank you for your cooperation.
- Users who use TTY to communicate may use the Illinois Relay Service to contact us.